Terms of Service

General Terms and Conditions of Sale
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.mobelogrum.com, owned and maintained by:

møbel og rum ApS
Julius Valentiners Vej 35 st.tv, Frederiskberg
Denmark
P. +45 53819229
E. contact@mobelogrum.com
CVR: 38007076

Business Customer?
If you wish to shop as a retailer, please contact us on contact@mobelogrum.com


  • Exchanges and refunds

1. Notify us by email within 14 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by møbel og rum.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.

Our return address is

Becher og Madsen Services
Att.: møbel og rum
Værkstedsby 1
DK-2760 Målev

 

General terms of returning items


You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please Contact us on e-mail: contact@mobelogrum.com if you want to return a product.


After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined in a store at our offline resellers. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 

Return Shipping Costs


The return shipment cost must be paid by you, and is not covered by møbel og rum. Please see below for estimates on return shipping costs.

DENMARK
100-200 DKK

EUROPE (EU)
40-100 EUR

EUROPE (NON-EU)
100-150 EUR

REST OF THE WORLD
120-170 USD

 

(Based on standard carges for a small package of approx 1kg weight. Denmark: Based on Post Danmark package from 1-5 kg. Please see Post Nord directly for at qoute for your package.

 

Damaged or faulty items

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: contact@mobelogrum.com

If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products. 

You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.

You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.   

If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return. 

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses. 

The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
 

Please note that items bought on sale cannot be exchanged.     


Return address:

Becher og Madsen Services
Att.: møbel og rum
Værkstedsby 1
DK-2760 Målev


  • deliveries

All orders are fulfilled at our warehouse (Becher og Madsen Services) in Målev, Denmark within 2-3 business days. All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped our warehouse will send you an email with a tracking number for the package.


  • copyright

Copyright in the documents provided in this site (including logos, text, photos, images and designs) are owned by møbel og rum.

For press inquiries, please contact us at contact@mobelogrum.com.


  • disclaimer

We do not guarantee that all the items available at the møbel og rum web shop are in stock at the time of your order.

møbel og rum cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. møbel og rum may at any time change the content of the site.

Though møbel og rum strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where møbel og rum act as agent for such services, we cannot be held responsible for any errors resulting from their activities.

møbel og rum cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. møbel og rum cannot guarantee a problem-free uninterrupted and secure access to the site.

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colours. This depends partly on the colour settings of your computer and monitor.